What are MediTests customer support hours?

MediTests customer support replies between 8am and 5pm Perth time (AWST), Monday to Friday. Availability is limited on weekends and WA public holidays, so messages sent after hours or on weekends are answered the next business day. You can still order tests and receive results 24/7 - only the support team's reply times are affected.

How do I contact MediTests?

You can contact MediTests by emailing info@meditests.com.au, using the contact form at https://meditests.com.au/contact-us, or messaging us on Instagram (@meditestsau) or Facebook (@meditests). Support hours are 8am to 5pm Perth time (AWST), Monday to Friday, with limited availability on weekends. During support hours the team typically responds within a few hours; messages sent after hours are answered the next business day.

What is the MediTests email address?

The MediTests email address is info@meditests.com.au. You can email this address with any questions about tests, panel recommendations or custom panel requests.

Where is MediTests located?

MediTests is headquartered at Unit 8, 25 Walters Drive, Osborne Park, WA 6017, Perth, Western Australia. The head office handles operations and clinical governance only - it is not a collection centre. For blood tests, walk in to any of 3,300+ accredited collection centres across Australia.

Does MediTests have a phone number?

MediTests does not operate an inbound phone line. Enquiries are handled via email at info@meditests.com.au and via the contact form on the website, which allows the team to provide accurate written responses with relevant test links and information. The team replies within 24 hours during support hours, 8am to 5pm Perth time (AWST), Monday to Friday.

Why are my blood test results taking longer than 48 hours?

Most MediTests results are delivered within 24 to 48 hours, but some take longer. Common reasons include: certain biomarkers require specialised processing and naturally take longer than others; the sample was collected at a centre that is not the partner laboratory listed on your referral, which adds transfer time; or the laboratory is experiencing higher than usual volumes. Partial results often arrive first, with the remaining biomarkers following automatically. If it has been more than a few business days, contact the MediTests team and they will chase it up with the laboratory.

Can the MediTests team help me choose the right blood test panel?

Yes. The MediTests support team can help you choose the right panel based on your goals, whether that is hormone testing, performance tracking, fatigue investigation, fertility, longevity or general health screening. Email info@meditests.com.au or use the contact form with details about what you want to test, and the team will recommend a suitable panel.

Can MediTests build a custom blood test panel for me?

Yes. MediTests offers custom panels in two ways: 1) Use the Create Your Own Test tool on the website to select biomarkers from a 100+ marker library, or 2) Contact the MediTests team via info@meditests.com.au or the contact form with your specific testing needs, and the team can put together a custom panel for you.

Get in Touch

Got a question about a test, need help choosing the right panel, or want a custom panel built for you? Our team is here to support you every step of the way.

Our customer support team replies between 8am and 5pm Perth time (AWST), Monday to Friday. Availability is limited on weekends, so messages sent after hours will be answered the next business day.

Replies 8am to 5pm AWST, Mon to Fri

Email replies within 24 hours

Perth-based, Australia-wide

NATA-accredited partners

Other Ways to Reach Us

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Email

info@meditests.com.au

Support Hours

8am to 5pm Perth time (AWST)
Monday to Friday

Limited availability on weekends and WA public holidays. After-hours messages are answered the next business day.

Head Office

Unit 8, 25 Walters Drive
Osborne Park, WA 6017

Operations & clinical governance

Australia-Wide Service

Order online from anywhere in Australia.

3,300+ collection centres nationwide

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Tell us how we can help. Our team replies between 8am and 5pm Perth time, Monday to Friday, usually within a few hours during that window.

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About MediTests

Australian-Made, Australian-Run

We believe every Australian deserves to understand their own health.

Founded in 2023 in Perth, Western Australia, MediTests was created to make clinical-grade pathology simple and accessible. Today, thousands of Australians use MediTests to stay informed about their hormones, energy, performance and long-term wellbeing.

2023 Founded in Perth

5,000+ Australians served

3,300+ Collection centres

150+ Pathology panels

Our Clinical Team

Quality You Can Trust

Behind every MediTests result is a network of accredited labs and registered clinicians.

AHPRA-Registered Doctors

Every result is reviewed by an AHPRA-registered medical doctor before being delivered. If anything looks unusual, our team reaches out with guidance and recommends follow-up with your GP.

NATA-Accredited Labs

All MediTests pathology partners are accredited by NATA (National Association of Testing Authorities, Australia). The same labs and standards used by GPs and hospitals across the country.

ISO 15189 Standards

Our partner labs comply with ISO 15189, the international standard for medical laboratory quality and competence. Every sample is processed with the same rigour as the public health system.

Quick Answers

Before You Reach Out

A lot of common questions are answered on our FAQ page. Save yourself a wait and have a look first.

Do I need a GP referral?

No. Order directly online and your referral is generated instantly.

How long do results take?

Most results arrive within 24 to 48 hours. Some biomarkers take longer to process, and often arrive after your first results.

Where do I get my blood drawn?

Walk in to any of our 3,300+ accredited collection centres Australia-wide. Use the centre listed on your referral for the fastest turnaround.

How much do tests cost?

Tests start from $20. Comprehensive panels from $75. All-inclusive pricing.

Is it covered by Medicare?

No. MediTests is privately billed and not Medicare or insurance linked.

What if my results are abnormal?

Our doctors review every result and may contact you with guidance if needed.

Browse all FAQs →

Find Our Office

Visit Our Head Office

Our head office handles operations and clinical governance. For your blood test, walk in to any of our 3,300+ collection centres Australia-wide.

Head Office

MediTests HQ

Our team operates from Perth, Western Australia, but we serve Australians from every state and territory.

Unit 8, 25 Walters Drive
Osborne Park, WA 6017

Operations & clinical governance only, not a collection centre

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