IMPORTANT: MediTests is not a healthcare provider and does not provide medical services, clinical diagnoses, or treatment. Our platform facilitates access to pathology testing only. Nothing on our platform constitutes medical advice. Always consult a qualified healthcare professional regarding your health.
1. About MediTests and These Terms
MediTests Pty Ltd ACN 686 814 951 (MediTests, we, us, our) owns and operates the online platform located at www.meditests.com.au (Platform). These Terms and Conditions (Terms) govern your access to and use of the Platform and your purchase of any services through it.
By using the Platform or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree to these Terms, you must stop using the Platform immediately.
We may update these Terms at any time by publishing a revised version on the Platform. Continued use of the Platform after any update constitutes acceptance of the revised Terms. We recommend checking this page periodically.
These Terms are governed by the laws of Western Australia, Australia.
2. Definitions
In these Terms, the following words have the meanings set out below:
Collection Centre means an independent, NATA-accredited pathology collection facility listed on the Platform at which you may attend to have your sample collected for the Tests you have ordered.
Fee means the price payable for a Test as displayed on the Platform at the time of your order.
Laboratory / Laboratory Partner means an independent, NATA-accredited pathology laboratory that processes samples and generates Test results on behalf of Collection Centres.
Order means a confirmed request submitted through the Platform by you to purchase one or more Tests.
Platform means the MediTests website at www.meditests.com.au and any related pages, applications, or digital interfaces operated by us.
Referral means the pathology referral form (also called a pathology request form) prepared and issued by MediTests to you following a confirmed Order, authorising you to attend a Collection Centre for the specified Tests.
Test means a pathology test or panel of tests available for purchase through the Platform.
Test Kit means an at-home collection kit, where applicable, sent to you by post to collect a biological sample for testing.
Test Results means the results of a Test generated by the relevant Laboratory and provided to you by MediTests.
You / Your means the individual who accesses or uses the Platform or purchases any service through it.
3. Nature of Our Service and Important Limitations
3.1 What We Do
MediTests is a referral facilitation platform. Our service is limited to:
3.2 What We Do Not Do
MediTests does not provide healthcare services, medical advice, clinical diagnoses, treatment recommendations, or prescriptions. We are not a healthcare provider, medical practice, or registered health service.
Specifically, MediTests does not:
3.3 Informational Nature of Results
Any indication provided by MediTests that a Test Result is ‘normal’ or ‘abnormal’ is based solely on standard population reference ranges. It is not a medical opinion, clinical assessment, or advice specific to your health situation.
You must not make any health decision — including decisions about medication, treatment, diet, lifestyle, or further investigation — based solely on Test Results provided through our Platform, without first consulting a qualified healthcare professional.
If your results are significantly outside normal ranges or you have any concerns about your results, you should seek medical attention promptly.
3.4 Not Suitable for Urgent or Complex Health Needs
Our services are not appropriate for emergency medical situations, acute health conditions, or circumstances requiring immediate medical attention. If you are experiencing a medical emergency, call 000.
If you have a chronic or complex health condition, are taking regular medications, are pregnant or breastfeeding, or have any concern that a particular Test may not be appropriate for you, you should consult your doctor before placing an Order.
4. Eligibility and Customer Obligations
4.1 Age Requirement
You must be at least 18 years of age to use the Platform and purchase Tests. By using the Platform, you represent and warrant that you are 18 years of age or older. MediTests reserves the right to decline orders or cancel accounts where it suspects this requirement has not been met.
4.2 Australian Residents Only
Our services are intended for individuals physically located in Australia at the time of ordering and sample collection. Tests must be completed at authorised Collection Centres within Australia.
4.3 Accuracy of Information
You represent and warrant that all information you provide to MediTests — including your name, date of birth, sex, contact details, and any other information required to process your Order — is true, accurate, current, and complete. Providing false or inaccurate information may result in incorrect Referrals, delayed or invalid Test Results, and may void your eligibility for any remedy.
MediTests is not liable for any consequences arising from incorrect information provided by you, including where results are delivered to an incorrect contact address, or where a Referral contains errors as a result of your input.
4.4 Pre-Test Preparation
Certain Tests require preparation steps such as fasting, avoiding specific substances (e.g. alcohol, caffeine, tobacco), or collecting your sample at a specific time of day. Instructions for each Test are provided on the Platform and may also be included with your Referral.
It is your sole responsibility to read and follow all pre-test preparation instructions. MediTests accepts no responsibility for inaccurate, invalid, or inconclusive results arising from your failure to comply with preparation requirements. In such circumstances, no refund will be issued and a new Order will be required.
4.5 Prohibited Use
You must not use the Platform for any unlawful purpose, or in any manner inconsistent with these Terms. Without limiting the foregoing, you must not:
(a) Use the Platform to access services on behalf of another person without their knowledge and consent; (b) Attempt to access, tamper with, or disrupt the Platform, its systems, or any related infrastructure; (c) Use automated scripts, bots, or similar tools to interact with the Platform; (d) Engage in abusive, threatening, discriminatory, or vexatious conduct toward MediTests staff; (e) Reproduce, resell, or commercially exploit any content, Referral, or other material from the Platform; or (f) Use the Platform if you are a competitor seeking to extract business information or intellectual property.
5. Orders, Fees, and Payment
5.1 Placing an Order
Orders are placed through the Platform by selecting your desired Test(s), providing required personal details, and completing payment. An Order is confirmed when you receive a confirmation email from us.
We reserve the right to decline, cancel, or limit any Order at our discretion, including where we reasonably suspect fraud, misuse, or a breach of these Terms.
5.2 Fees and Pricing
Fees are displayed on the Platform at the time of ordering and include applicable GST. We reserve the right to change pricing at any time. The Fee applicable to your Order is the price displayed at the time your Order is confirmed.
Fees do not include any charges that may be imposed by a Collection Centre if you attend an unauthorised facility (see clause 6.3).
5.3 Payment
Payment is processed at the time of ordering through our third-party payment provider. By providing payment details, you authorise us to charge the full Fee for your Order. You warrant that you are authorised to use the payment method provided.
MediTests is not responsible for fees, charges, or penalties imposed by your financial institution in connection with your payment.
5.4 Additional Fees
We reserve the right to charge additional fees in the following circumstances:
6. Referrals, Collection Centres, and Test Kits
6.1 Issuance of Referrals
Upon confirming your Order and receipt of payment, MediTests will prepare and email your Referral to the email address you provided. The Referral authorises you to attend an approved Collection Centre to have your sample collected.
Your Referral is typically valid for 6 months from the date of issue, unless otherwise stated on the Referral itself. Expired Referrals cannot be used and will not be reissued or refunded.
6.2 Your Responsibilities at the Collection Centre
You must:
6.3 Authorised Collection Centres Only
Your Referral is only valid at Collection Centres listed on the MediTests platform. Using an unauthorised facility may result in additional fees, test failures, or result delivery issues — none of which are the responsibility of MediTests.
MediTests has established specific processing arrangements with its partner Collection Centres and Laboratories. If you attend an unauthorised collection centre:
6.4 Recollection
If a Laboratory or Collection Centre requires you to return for a recollection (for example, due to an insufficient, haemolysed, or otherwise compromised sample), this forms part of the standard pathology process and does not entitle you to a refund. Recollection may be required for reasons including — but not limited to — insufficient sample volume, sample degradation, or collection centre handling.
Where a recollection is required due to a confirmed error by the Collection Centre or Laboratory, please contact us and we will assist in facilitating communication with the relevant party. MediTests may, at its sole discretion, offer partial credit or other remedial action, but is not obligated to do so.
6.5 Test Kits
Where a Test Kit is ordered, it will be dispatched to the address provided at the time of Order. You are responsible for:
MediTests is not responsible for delays caused by postal or courier services. If a Test Kit is lost in transit, damaged, or arrives in unsatisfactory condition, please contact us at info@meditests.com.au and we will assess the situation on a case-by-case basis.
7. Test Results
7.1 Delivery of Results
Test Results are typically delivered to your nominated email address within 24–48 hours of your sample being processed by the Laboratory, though some specialised tests may take longer. MediTests does not guarantee specific turnaround times as results are dependent on the independent Laboratory.
MediTests is not liable for delays in the delivery of Test Results, whether caused by Laboratory processing times, postal delays (for Test Kits), or technical issues outside our control.
7.2 Nature of Results
Results will include an indication of whether each result falls within or outside standard reference ranges. This is provided for informational purposes only and does not constitute a medical diagnosis, clinical assessment, or personalised health advice.
Reference ranges are based on general population data and may not be appropriate for your individual circumstances, medical history, or current health status.
7.3 Grossly Abnormal Results
Where Test Results are significantly outside normal reference ranges, MediTests will take reasonable steps to notify you and recommend that you seek medical attention. This does not constitute medical advice or clinical management. You remain solely responsible for seeking appropriate professional care.
7.4 Notifiable Diseases
Certain pathology results may relate to conditions that are notifiable under Australian state and territory public health legislation (including, by way of example, certain sexually transmitted infections). In such cases, the Laboratory is legally required to report the relevant result to the applicable public health authority. This reporting obligation is imposed by law and does not require your consent. You may be contacted directly by a public health unit as a result.
7.5 Accuracy and Responsibility
Test Results are generated by independent, NATA-accredited Laboratories. MediTests does not perform or supervise testing and does not warrant the accuracy, completeness, or fitness for purpose of any Test Result. MediTests’ role is limited to transmitting results as received from the Laboratory.
You acknowledge that all healthcare decisions must be made in consultation with a qualified medical professional who has full knowledge of your medical history and circumstances.
8. Independent Laboratories and Collection Centres
Collection Centres and Laboratories are entirely independent of MediTests. MediTests does not own, operate, employ, or control any Collection Centre or Laboratory, and has no authority over their staff, procedures, quality systems, or performance.
MediTests is not responsible or liable for:
Any complaints relating to Collection Centre or Laboratory services should be directed to the relevant provider. MediTests will provide contact details to assist you and will endeavour to support communication, but cannot compel any action by independent third parties.
9. Refunds and Cancellations
Our full Refund Policy is available at meditests.com.au/refund-policy and forms part of these Terms. The following is a summary of key refund terms.
9.1 Refunds Available
9.2 Refunds Not Available
Once a valid Referral has been issued, our core service is fulfilled. Refunds are not available in the following circumstances:
9.3 Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any right or guarantee you have under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)). To the extent any provision is inconsistent with the ACL, the ACL prevails.
10. Intellectual Property
All content on the Platform — including text, graphics, logos, images, test descriptions, and the Platform’s underlying code and architecture — is owned by or licensed to MediTests and is protected by Australian and international copyright and intellectual property laws.
By using the Platform, you are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purpose of ordering and receiving Tests for your personal, non-commercial use.
You must not, without our prior written consent:
11. Privacy
MediTests collects, uses, and discloses personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and our Privacy Policy available at meditests.com.au/privacy-policy.
By using the Platform and ordering Tests, you consent to the collection, use, and disclosure of your personal information (including sensitive health information) for the purposes of:
Your health information will not be shared with third parties except as necessary to provide our services, as required by law, or as set out in our Privacy Policy. MediTests does not sell personal information.
12. Competitors
If you operate a business that provides services similar to those of MediTests — including self-request pathology facilitation, referral services, or related health testing platforms — you are considered a competitor for the purposes of these Terms.
Competitors are strictly prohibited from accessing the Platform for the purpose of extracting business information, pricing data, test descriptions, workflows, or any other commercial intelligence. Any such access constitutes a breach of these Terms and may give rise to legal action. MediTests reserves all rights to seek compensation, injunctions, and any other available legal remedy.
13. Disclaimers and Limitation of Liability
13.1 General Disclaimer
To the fullest extent permitted by law, the Platform and all content, services, Test Results, and materials provided through it are supplied on an ‘as is’ and ‘as available’ basis, without any warranty, representation, or guarantee of any kind, whether express or implied.
MediTests does not warrant that:
13.2 Health and Medical Disclaimer
MediTests expressly disclaims any warranty that its services will diagnose, prevent, treat, or cure any disease or medical condition. Our services are for informational and facilitation purposes only. The consequences of any health decision you make — whether or not informed by Test Results — are your sole responsibility.
13.3 Limitation of Liability
To the maximum extent permitted by the Australian Consumer Law and other applicable legislation, MediTests’ total aggregate liability to you, arising out of or in connection with these Terms or your use of the Platform, shall not exceed the total amount you paid to MediTests for the specific Order giving rise to the claim.
In no event will MediTests be liable for any:
These limitations apply regardless of the legal theory on which any claim is based, including contract, tort, negligence, statute, or equity.
13.4 Exceptions
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, or right under the Australian Consumer Law that cannot lawfully be excluded. Where liability cannot be excluded under the ACL but can be limited, MediTests’ liability is limited to resupplying the relevant service or paying the cost of having the service resupplied, at MediTests’ election.
14. Indemnity
You agree to indemnify, defend, and hold harmless MediTests, its officers, directors, employees, contractors, and agents from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from or relating to:
(a) Your use of the Platform or any service provided through it; (b) Any breach of these Terms by you; (c) Your provision of false, inaccurate, or incomplete information; (d) Your failure to follow pre-test preparation instructions; (e) Your use of an unauthorised Collection Centre; (f) Your reliance on Test Results without seeking appropriate professional medical advice; (g) Any harm, injury, or adverse event arising from sample collection at a Collection Centre; or (h) Any violation of applicable law by you in connection with your use of the Platform.
15. Suspension and Termination
MediTests reserves the right to suspend or terminate your access to the Platform, cancel any Order, and void any Referral at any time and without notice if:
In the event of termination for cause, no refund will be payable unless required by the ACL.
16. Dispute Resolution
16.1 Contact Us First
If you have a complaint or dispute, please contact us in the first instance at info@meditests.com.au with full details of your complaint, including your Order number, the nature of the issue, and your proposed resolution. We will acknowledge your complaint within 2 business days and aim to resolve it within 7 business days.
16.2 Mediation
If a dispute cannot be resolved through direct negotiation within 28 days of written notice being provided, either party may refer the dispute to mediation. The mediator will be jointly selected by the parties, or if agreement cannot be reached, appointed by the Australian Mediation Association. The costs of mediation will be shared equally unless otherwise agreed.
All mediation proceedings are confidential and are treated as ‘without prejudice’ negotiations.
16.3 Legal Proceedings
If mediation does not resolve the dispute within 60 days of commencement, either party may pursue legal proceedings. Legal proceedings must be brought in the courts of Western Australia.
17. General Provisions
17.1 Governing Law and Jurisdiction
These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. Any dispute arising from or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Western Australia.
17.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions will continue in full force and effect.
17.3 Waiver
A failure or delay by MediTests to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy. Any waiver must be in writing to be effective, and applies only to the specific circumstance in respect of which it is given.
17.4 Assignment
You may not assign, transfer, or sub-licence your rights or obligations under these Terms without our prior written consent. MediTests may assign or transfer its rights and obligations under these Terms to any entity at any time, including in connection with a business sale, merger, or restructure, without your consent.
17.5 Entire Agreement
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and MediTests with respect to your use of the Platform and supersede all prior agreements, representations, and understandings.
17.6 Force Majeure
MediTests will not be liable for any failure or delay in performance of its obligations caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemic or public health emergency, government action, power outages, telecommunications failures, cyberattacks, or failures by third-party service providers including Laboratories and Collection Centres. MediTests will notify you of any material service disruption as soon as reasonably practicable.
17.7 No Medical or Professional Relationship
Nothing in these Terms or your use of the Platform creates a doctor-patient relationship, healthcare provider relationship, fiduciary duty, or any other professional relationship between you and MediTests. MediTests is a technology and facilitation platform only.
Contact Us
For questions about these Terms, please contact:
Email: info@meditests.com.au
Address: Unit 1, 28 Walters Drive, Osborne Park WA 6017
Website: www.meditests.com.au
Last updated: 01 April 2026
